FAQ

Our sandals use a proprietary natural-rubber compound for the sole, with straps fused directly into the sole for strength. The result is a waterproof, slip-resistant, fade-resistant pair built to last far beyond a single season.

Yes. The natural rubber is 100% waterproof — wear them at the pool, beach, or in the rain, then rinse and they're good as new. Color is mixed into the material, so it won't wash away.

Our sizing runs true to standard Brazilian measurements. If you are between sizes, we recommend the larger size for a relaxed fit. For personalized guidance across our Classic, Slim, and Brasil ranges, contact our team through the Contact page.

Always. Every order ships free worldwide, with no minimum purchase. We also cover all customs duties and import taxes, so the checkout price is the final price.

Orders are processed within 1–3 business days, then typically arrive in 6–12 business days depending on your region. You'll get a tracking number by email the moment your parcel ships.

You can return any eligible item within 60 days of delivery for a full refund. We provide a free return label, and refunds process within 5–10 business days to your original payment method. Sale items are covered too.

The promotion applies site-wide to all styles unless a specific listing states otherwise. Discounted items still carry the full 60-day return guarantee and quality commitment.

Rinse with cool water after pool or saltwater use, wipe with a soft cloth if needed, and air dry away from intense direct heat. Avoid harsh chemicals and hot surfaces to keep the sole and color pristine.

Contact us right away through the Contact page. We open a carrier investigation and reship or refund at no cost. Please keep the original packaging if a damage claim is needed.

Yes. Eligible pairs are covered against manufacturing defects for 90 days from delivery — including strap separation or sole cracking from normal use. See our Warranty section for details and how to file a claim.

Use the tracking number in your dispatch email to follow your parcel. To modify or cancel before shipment, message us through the Contact page as soon as possible and we'll do our best to help.

All payments are encrypted with SSL and handled by PCI-compliant processors. We do not store full card numbers on our servers, so your details stay protected.